Calls to 112 are directed to the emergency call center
With an acute injury or illness, where there is an urgent need for assistance, call 112.
A professional health worker takes your call
Your call will then be forwarded to the regional emergency operations center, where you will speak to a healthcare professional such as a nurse or a paramedic.
A healthcare professional decides what service you require
The nurse or paramedic will ask you what kind of assistance you need. Based on your description of the situation, they will assess your requirement and, if necessary, send out an emergency ambulance or an emergency doctor’s vehicle.
Emergency ambulance, emergency doctor’s vehicle or alternative service
If the emergency operations center conclude that it is not necessary to send out an emergency ambulance or emergency doctor’s vehicle, you will be referred to another treatment service in the Region.