Online payment

The Capital Region of Denmark uses the payment system called ePay, which is approved by PBS/Nets. Personal information and credit card information are forwarded with SSL Encryption (Secure Socket Layer). This encryption provides high security, ensuring that a third party cannot get hold of confidential information.

You can pay by Dankort/Visa-Dankort, VISA, VISA Electron, MasterCard, Maestro, American Express and JCB.

Organisers at The Capital Region of Denmark only store information about your registration, i.e. name, address, email address and telephone number. The Capital Region of Denmark does not have access to your credit card information. This information is handled exclusively by ePay and PBS/Nets, who ensure that the agreed amount is withdrawn from your account.

Payment is withdrawn from your account only when your registration has been confirmed by the organisers.

Unless otherwise stated for the specific event, The Capital Region of Denmark will not charge you with a credit card fee for electronic payment.

Cancellation and transfer of reservation

Unless otherwise stated for the specific event, cancellation of your reservation must be received by the organisers at The Capital Region of Denmark no later than 30 days prior to the start of the event. In this case the amount paid will be refunded, less an administration fee of DKK 100.

In the event of cancellation later than 30 days prior to the start of the event, the amount paid less the administration fee will only be refunded if the event is fully booked and it is possible to find another participant. Otherwise there will be no refund.

If you transfer your reservation to a colleague, information regarding the new participant must be received by The Capital Region of Denmark no later than seven days prior to the start of the event.

Cancellations and transfers are processed by contacting the event organisers. You can find their email address in the confirmation email you received when you paid for your reservation.

Cancellation of the event

The full amount paid will be refunded if the organisers at The Capital Region of Denmark have to cancel the event.

Errors

The Capital Region of Denmark assumes no responsibility for typing errors in connection with announcements of events.