All of our case officers follow their cases through to completion and citizens with inquiries that cannot be responded to right away are informed of when an answer can be given.
Inquiries by non-secure email
Pursuant to the Act on Processing of Personal Data, if a citizen submits an inquiry by non-secure email, and if the Capital Region of Denmark's answer to that inquiry includes personal information, e.g. health information, the Capital Region of Denmark must not reply to the email in question. The reply will therefore be by letter.
If you have general questions that do not contain sensitive or confidential information, you can write to us via email
Secure email, citizens
If you have a Danish civil registration number you can always write to us securely via Digital Post at borger.dk (login with your NemID)
Secure email, others
Inquiries from foreign countries which contain personal information, please contact us by letter or contact the department for further information on which digital solution they use.
Get technical support when using borger.dk
If you get technical problems when using Digital Post at borger.dk or eboks.dk, you can call the hotline at e-Boks 82 30 32 30. If you have problems logging in with your NemID, you can call hotline 72 24 70 50.
Get technical support when using virk.dk
If you get technical problems when using Digital Post at virk.dk, you can call hotline 72 20 00 30.