Although there are areas where the patients experience that there is improvement potential, the patients overall impression of the hospitalisation process is generally positive. Thus, 90% of the patients answered that their overall impression of the hospitalisation process is “very good” or “good”. The reports figure 1 gives an overview of the share of positive and negative responses for the entire country.
Areas which receive the highest ratings are within the aspects of:
- Clinical services
- Course of treatment
- Co-involvement and communication
- Physical surroundings