Gå til hovedindhold

​​​

Do Patients Differentiate Between Aspects of Healthcare Quality?

​Although patient satisfaction surveys are widespread and are often used in healthcare quality assessment, it is commonly believed that patients are incapable of assessing technical aspects of care and furthermore tend to confuse technical quality with interpersonal or organizational quality.

1. februar 2007

​This study analyzed whether patients’ assessment of technical quality of care was associated with their assessment of interpersonal and organizational quality in a hospital setting. The findings indicate that it was. When patients are asked to evaluate technical aspects of care, their evaluations seem to be affected by other aspects of the service they receive in a given healthcare institution.

Sidst opdateret:
Redaktør
Klik for at scrolle op eller ned p� siden G� til toppen af siden