The following scenario is fictive, but realistic.
A teenage girl has twisted her ankle. The girl’s father calls helpline 1813 where the nurse asks about how much pain the girl is in, and whether there is swelling around the ankle.
The nurse advises that the foot should be elevated and kept cool. She recommends that the girl’s father gives the girl an over-the-counter painkiller.
If the pain persists over the next few days, they are advised to go to a hospital emergency department. The nurse also tells them that they can call the helpline to find out which emergency department has the shortest waiting time.
This is how we help
A cold compression is often enough to treat a swollen leg or ankle, following a twisted foot.
If you are in doubt
If you are uncertain how serious your illness or injury is, you are always welcome to call the helpline on 1813, and we will guide you appropriately.
Helpline 1813 is staffed 24 hours a day.